IT Service Management (ISO 20000)
ISO/ IEC 20000 is the International IT Service management standard. It enables IT organizations to ensure that their IT services Management processes are align with the needs of the business and with International best practices.
IOS 20000 assists the IT organizations in benchmarking, improvement in services, customer requirements and creates a framework for independent assessment.
Parts of ISO 20000
ISO 20000 consists of 2 parts:
Overall these standards specify 5 key group services Management process i.e. Service, Delivery, Relationship, Resolution, Control and Release.
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